Skip to main content

XBox Live Support: Billing Info. Change

I sent an email to XBox Live support to change my address from UNITED STATES to CANADA. I made an error when entering my billing information so I asked Support to change it.

Here’s Microsoft’s XBox Live Support’s reply:

Hello Sal,

Thank you for contacting Microsoft online support for XBOX. I am Kian and I will be helping you today with this issue.

We have received your email and as I understand that you want to change the country information specified on your Xbox Live account.  We appreciate the opportunity to assist you.

With regards to your inquiry, I’m sorry to inform you that you may not be able to change the country in which they want to be billed on Xbox Live. If you create an account, you must enter a country in the appropriate field. After you enter a country, that field will be locked. You may not modify this field if they decide that they want to be billed in different currency. This is because of a limitation in the Billing system. If you want to be billed in another currency, you must cancel the previous account and then create a new account by using enter the appropriate country.

Thank you for your time and understanding.

If you need to reply to this e-mail, please reply ‘with history’ (include any previous e-mail) or reference to Service Request Number 1xxxxxxxx5 so we can expedite our service to you.

Thank you for visiting If you should have future questions on Xbox products or services, please be sure to revisit our Web site as we are continually adding information to enhance our service.

Best Regards,


Microsoft XBOX Support Services

Here is my responses to their email:

You have a limited Billing System?? Microsoft made 60 billion dollars last year and you’re telling me they own a ‘limited Billing System’?  Forgive me, but what a CROCK! Do you also operate out of basement?? Sorry, I don’t mean to be rude but you’d figure that a Customer Service Department can easily update/correct a member’s billing information!

Sal C.
Sal’s Tavern .BLOG

This post will be updated as I receive and reply.


Popular posts from this blog

TLP: S2. Ep.14 - Stadia additions, F-Zero coming to Switch & Sony and Nintendo overseas

  Welcome back to another another episode of the Tech Loft Podcast! In this week's episode we share news regarding: 'Overcooked', 'Golf With Your Friends', and 'Cities:Skylines' coming to Stadia The best 'F-Zero' game comes to the Switch Sony and Nintendo suspend shipments and Nintendo puts eShop under maintenance

Got A New Switch? Add These To Your Shopping List

Nintendo's Switch is a fun little console for the whole family. Not only does it connect to your TV as a console, it doubles as a portable gaming console as well. Unfortunately, once you purchase you Nintendo Switch console, your purchases (apart from the games) don't end there. You're going to need a few more accessories that will both protect your console and enhance gameplay. Tempered Glass Screen Protector : SCREEN PROTECTOR FOR NINTENDO SWITCH: Protect your switch from any accidental drops and impact, smudges and scratches - tempered glass is case and charging dock compatible and will not melt, peel, crack or chip off in high temperatures. TEMPERED GLASS SCREEN PROTECTOR: Glass cover for Nintendo Switch is designed to absorb impact if the switch is dropped or smashed, with the switch screen protector glass cracking instead of the switch screen (Sold in multi-packs so you will have extras). SCRATCH RESISTANT: This screen protector back for Nintendo Switc

Get Return Refunds From PlayStation Store For PS4 & PS5 Games

Demos for games are rare nowadays, so once in a while you'll purchase a game from the PlayStation Organization and it's an all out stinker. Of course, you could continue to play it and trust it improves. Or on the other hand you could give a discount solicitation to the PlayStation Store, get your cash back, and purchase a game you really appreciate. The key is grasping PlayStation's and Sony's discount arrangements. While they give a liberal 14-day discount period, provisos are connected relying upon the kind of satisfied. Getting a handle on PlayStation's Discount Strategy From the start, PlayStation's discount strategy appears to be liberal. A fourteen day time frame from the date of procurement to return a computerized game is a ton. Be that as it may, there's a significant catch. "On the off chance that you have begun to download or stream the bought content you won't be qualified for a discount except if the substance is flawed."