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XBox Live Support: Billing Info. Change

I sent an email to XBox Live support to change my address from UNITED STATES to CANADA. I made an error when entering my billing information so I asked Support to change it.

Here’s Microsoft’s XBox Live Support’s reply:

Hello Sal,

Thank you for contacting Microsoft online support for XBOX. I am Kian and I will be helping you today with this issue.

We have received your email and as I understand that you want to change the country information specified on your Xbox Live account.  We appreciate the opportunity to assist you.

With regards to your inquiry, I’m sorry to inform you that you may not be able to change the country in which they want to be billed on Xbox Live. If you create an account, you must enter a country in the appropriate field. After you enter a country, that field will be locked. You may not modify this field if they decide that they want to be billed in different currency. This is because of a limitation in the Billing system. If you want to be billed in another currency, you must cancel the previous account and then create a new account by using enter the appropriate country.

Thank you for your time and understanding.

If you need to reply to this e-mail, please reply ‘with history’ (include any previous e-mail) or reference to Service Request Number 1xxxxxxxx5 so we can expedite our service to you.

Thank you for visiting If you should have future questions on Xbox products or services, please be sure to revisit our Web site as we are continually adding information to enhance our service.

Best Regards,


Microsoft XBOX Support Services

Here is my responses to their email:

You have a limited Billing System?? Microsoft made 60 billion dollars last year and you’re telling me they own a ‘limited Billing System’?  Forgive me, but what a CROCK! Do you also operate out of basement?? Sorry, I don’t mean to be rude but you’d figure that a Customer Service Department can easily update/correct a member’s billing information!

Sal C.
Sal’s Tavern .BLOG

This post will be updated as I receive and reply.


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